PRIVACY POLICY

At Tong Xin Tang, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tong Xin Tang and how we use it, whether through Tong Xin Tang websites including, but not limited to, https://www.tongxintang.my, or otherwise in the course of our normal business operations. 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Tong Xin Tang. This policy is not applicable to any information collected offline or via channels other than this website. 

1. Consent

1.1 By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1.2 If you do not consent to the terms of this Policy, please do not access the Website or provide your personal data to Tong Xin Tang.

1.3 We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be posted on this page, whereupon your continued use of our Services or access to the Platform, including placing Orders on the Platform, shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy. Please check back frequently to see any updates or changes to this Policy.

2. Information we collect

2.1. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

2.2. We may collect the following personal data from you:

(a) Identity data, such as your name, gender, and date of birth;

(b) Contact data, such as billing address, delivery address, email address, and phone numbers;

(c) Transaction data, such as details about payments to and from you, and other details of products and Services you have purchased from us;

(d) Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform;

(e) Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;

(f) Usage data, such as information on how you use the Platform, products and Services; and

(g) Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.

2.3. During the course of your use of the Platform and the provision of the Services, we may receive personal data from you in the following situations:

(a) When you create an account with us;

(b) When you apply for any of our Services or purchase any products available on the Platform;

(c) When you use any of the features or functions available on our Platform or Services;

(d) When you subscribe to our publications or marketing collaterals;

(e) When you enter a competition, promotion or survey;

(f) When you log in to your account on our Platform or otherwise interact with us via an external service or application, such as Facebook or Google; and

(g) When you interact with us offline, including when you interact with our outsourced customer service agents.

2.4. You must only submit personal data which is accurate and not misleading and you must keep it up to date and inform us of changes. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.

3. How we use your information

3.1 We use the information we collect in various ways, including to:

(a) Provide, operate, and maintain our website;

(b) Improve, personalize, and expand our website;

(c) Understand and analyze how you use our website;

(d) Develop new products, services, features, and functionality;

(e) Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;

(f) Send you emails;

(g) Find and prevent fraud;

(h) To provide you with information we think you may find useful or which you have requested from us, provided you have indicated that you have not objected to being contacted for these purposes.

4. How long do we retain your data

4.1 Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Tong Xin Tang will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect our interests.

5. Use of Cookies 

5.1 Like any other website, Tong Xin Tang uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. This information allows us to better administer the Website, and provide a more tailored and user-friendly service to our Website. 

5.2 You can choose to disable cookies through your individual browser options. 

6. Third Party Sites

6.1 The Platform may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

7. Withdrawal of Consent and Deletion of Personal Data

7.1. You may communicate the withdrawal of your consent to the continued use or disclosure of your personal data for any of the purposes and in the manner as stated above at any time, or request the deletion or anonymisation of your personal data, by contacting us by email  info@tongxintang.com.my.

7.2. Please note that if you communicate your withdrawal of your consent to our use or disclosure of your personal data for the purposes and in the manner as stated above, or request the deletion or anonymisation of your personal data, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you.

Please direct any questions or concerns that you may have regarding our handling of your personal data to:  info@tongxintang.com.my.